Are LittleHippo products safe?
Yes! We use child-safe materials and undergo numerous testings on all our products to ensure compliance with consumer product standards. Our products are FCC, CE, RoHS, CA65, REACH and CPSIA compliant.
When will my credit card be charged?
Your credit card will be charged immediately when you place your order. You may cancel your order at any time for a full refund, including shipping, up until your product is shipped.
Where do you ship?
We ship within the United States and also internationally! International purchasers will be responsible for applicable tariffs and customs fees.
How much is shipping?
Within the United States, we offer free shipping for orders equal to or greater than $60.00. For orders under $60.00, we charge $6.00
In Canada, shipping starts at $15.00.
In all other countries that we ship to, shipping starts at $20.00.
Why is MELLA back ordered?
We just launched MELLA earlier this year and due to an incredible demand, we sold out much more quickly than anticipated! We anticipate being back in stock in mid-June and will ship your order out as soon as we can, and in the order in which we receive all new orders.
When will my order ship?
All domestic (US) orders will ship and be delivered to you within 4-7 business days. All international orders will ship and be delivered to you within 10-17 business days depending on your location.
Are your instruction manuals available in any non-English languages?
MELLA and KELVIN's printed instruction manuals are in English, to download the instruction manuals for other languages, please visit our Support Page.
What is your warranty?
We have a one year warranty on all LittleHippo products and would be happy to send a replacement in case of a defect. If there are any problems with your product, please reach out to us at email@example.com so our team can help you resolve the issue.
I have a question that wasn't answered here. Who can I contact?
You may reach us at firstname.lastname@example.org or give us a call at (650) 395-7884. We are more responsive by email and generally answer all inquiries within 24 hours.