Are LittleHippo products safe?
Yes! We use child-safe materials and undergo numerous testings on all our products to ensure compliance with consumer product standards. Our products are FCC, CE, RoHS, CA65, REACH and CPSIA compliant.
When will my credit card be charged?
Your credit card will be charged immediately when you place your order. You may cancel your order at any time for a full refund, including shipping, until your product is shipped.
Where do you ship?
We ship within the United States and also internationally! International purchasers will be responsible for applicable tariffs and customs fees.
How much is shipping?
Within the United States, we offer free shipping for orders equal to or greater than $60.00. For orders under $60.00, we charge $6.00
In Canada, shipping starts at $15.00.
In all other countries that we ship to, shipping starts at $20.00.
When will my pre-order ship?
If you pre-ordered before February 1st, 2018, your pre-order will be shipped in the order in which it was received. We will ship all pre-orders by the week of February 12th, assuming no unexpected delays. Please check your email for the latest shipping updates as you will receive an email with your tracking information once your pre-order has shipped.
When will my order ship?
All domestic (US) orders will ship and be delivered to you within 4-7 business days. All international orders will ship and be delivered to you within 10-17 business days depending on your location.
Are your instruction manuals available in any non-English languages?
MELLA and KELVIN's printed instruction manuals are in English, to download the instruction manuals for other languages, please visit our Support Page.
What is your warranty?
We have a one year warranty on all LittleHippo products and would be happy to send a replacement in case of a defect. If there are any problems with your product, please reach out to us at email@example.com so our team can help you resolve the issue.
I have a question that wasn't answered here. Who can I contact?
You may reach us at firstname.lastname@example.org or give us a call at (650) 395-7884. We are more responsive by email and generally answer all inquiries within 24 hours.