I lost my instruction manual. Where can I download it?
You can download MELLA's instruction manual here in English, French, Italian, Spanish and German.
I remember seeing a limited edition green MELLA. Will that be available again?
Our limited edition green MELLA was created in honor of our Kickstarter campaign. We've sold through the limited quantities that we've produced on the Kickstarter green MELLA and it will not be available again for sale. However, we have many other awesome colors to choose from!
What age is MELLA recommended for?
MELLA is designed to grow with your child! MELLA can be used in an infant's room as a night light and sleep sounds machine. MELLA's sleep trainer function is best used with children starting at the age of 2, when they are starting to learn colors. As your child grows out of the sleep trainer, MELLA can be used as a regular alarm clock and timer.
What comes in the box?
Each box comes with a MELLA clock, a 4 feet cable, an A/C wall adapter and an instruction manual. Please contact us at firstname.lastname@example.org if you are missing any of those items.
Will the wall adapter work in my country?
MELLA comes with a dual voltage/universal wall adapter (100-240 V) so you do not need a converter. Because MELLA comes with a type A adapter, if you are outside of North and Central America and Japan, you will require an adapter to fit your socket. We recommend a certificated USB adapter with an output of 5 V / 1 A.
Something is wrong with my MELLA. How can I troubleshoot it?
The first step is to try a hard reset. First unplug MELLA from the wall. Then, use the included battery pin (inside the instruction manual) to eject and remove the CR2032 battery (if installed). Removing the CR2032 battery will erase all preserved memory settings. Then, re-install the CR2032 battery and close the cartridge. Plug MELLA back into the wall. Check to see whether the problem persists. If so, reach out to our customer support team at email@example.com.
After I take the protective sticker off MELLA's screen and turn MELLA on, I see lines running across the screen display.
The lines should disappear quickly. If they do not, perform a hard reset. First, ensure the sticker is removed from the unit. Then, unplug MELLA from the wall. Use the included battery pin (inside the instruction manual) to eject and remove the CR2032 battery (if installed). Removing the CR2032 battery will erase all preserved memory settings. Then, re-install the CR2032 battery and close the cartridge. Plug MELLA back into the unit. Check to see whether the problem persists. If so, reach out to our customer support team at firstname.lastname@example.org.
I set the alarm/sleep trainer/nap function but none of them are working.
After you set the alarm/sleep trainer/nap timer function for the first time, the functions are automatically toggled OFF. Press the alarm/sleep trainer/nap timer button on the bottom of the clock to toggle the function ON. When the alarm is toggled on, an alarm icon will appear on the display. When the sleep trainer is toggled on, either a sun or moon icon will appear on the display. When the nap timer is toggled on, a clock icon will appear on the display.
My MELLA stopped working suddenly - it won't power on anymore and/or the display no longer illuminates.