Menu 0

NESSI FAQ

I lost my instruction manual. Where can I download it?

You can download NESSI's instruction manual here in English and French.

You can also watch the detailed set up video for NESSI here.

What age is NESSI recommended for?

NESSI is designed to grow with your child! NESSI can be used in an infant's room as a night light and sleep sounds machine. NESSI's sleep trainer function is best used with children starting at the age of 2, when they are starting to learn colors. As your child grows out of the sleep trainer, NESSI can be used as a regular alarm clock and timer.

What comes in the box?

Each box comes with a NESSI clock, a 4 feet cable and an instruction manual. Please contact us at support@littlehippo.com if you are missing any of those items.

Something is wrong with my NESSI. How can I troubleshoot it?

The first step is to try a hard reset. First unplug NESSI from the wall. Then, use a screwdriver to eject and remove the CR2032 battery (if installed). Removing the CR2032 battery will erase all preserved memory settings. Then, re-install the CR2032 battery and close and re-screw the cartridge. Plug NESSI back into the wall. Check to see whether the problem persists. If so, reach out to our customer support team at support@littlehippo.com.

My NESSI stopped working suddenly - it won't power on anymore and/or the display no longer illuminates or is flickering.

The first step is to try a hard reset. First unplug NESSI from the wall. Then, use a screwdriver to eject and remove the CR2032 battery (if installed). Removing the CR2032 battery will erase all preserved memory settings. Then, re-install the CR2032 battery and close and re-screw the cartridge. Plug NESSI back into the wall. Check to see whether the problem persists. 

If so, it is more likely than not that your wall adapter or cable is defective. If you have another wall adapter, try to troubleshoot with the new wall adapter or plug NESSI directly into a USB port such as a computer to see if it will power on. If you have another cable, try to troubleshoot with the new cable to see if NESSI will power on with a different USB cable.

If none of the above steps work, reach out to our customer support team at support@littlehippo.com.